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Sustainability and Business Acumen

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Medicaid, Medicare and Health Care Coverage

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Aging Services and Supports

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Virtual Meetings, Events, and Conferences

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Disaster and Emergency Response

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Advancing Quality

ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.

Dementia Basics for Air Travel Industry Workers

This provides information on an in-person workship for training dementia basics to airport staff. A downloadable presetation in pdf format is provided. Workshop objectives: 1) learn how to enhance airport customer experience and reduce travel disruption for all; 2) learn about symptoms of dementia and how they might manifest during travel; and 3) learn positive ways to interact and problem solve with a traveler with dementia.

Delivering Dementia-Friendly Customer Service at MSP

This training was developed in collaboration with MAC Customer Experience and Technical Training teams, the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.

Delivering Dementia-Friendly Customer Service

This training was developed in collaboration with Metropolitan Airports Commission Customer Experience and Technical Training teams (MSP International Airport), the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.