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Putting the Spotlight on the Quality Improvement Practicum

Wait times are frustrating — for busy patients and busy clinicians.

At The Dimock Center in Boston, at least once every week, lack of a prior authorization meant that providers had to deny a patient a Suboxone prescription. Sometimes this happened as many as five times in a week. And every time, it meant a now unhappy patient waited for as many as four hours at the clinic. Staff members at Dimock, meanwhile, were overwhelmed and frustrated with the process.

Health Literacy: New Skills for Health Professionals

In its 2004 report, "Health Literacy: A Prescription to End Confusion," the Institute of Medicine defined health literacy as “the degree to which individuals have the capacity to obtain, process, communicate, and understand basic health information and services needed to make appropriate health decisions.” Seven years later, the field of health literacy has exploded into something far beyond this most basic description.