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Health Literacy: New Skills for Health Professionals

In its 2004 report, "Health Literacy: A Prescription to End Confusion," the Institute of Medicine defined health literacy as “the degree to which individuals have the capacity to obtain, process, communicate, and understand basic health information and services needed to make appropriate health decisions.” Seven years later, the field of health literacy has exploded into something far beyond this most basic description.

Improving Communication with Quality Improvement

​Preety Das and Hannah Zhu, two medical students from the University of Cambridge in England, conducted a quality improvement project to improve communication within the emergency department. In this interview, Preety and Hannah discuss some of the obstacles and barriers they encountered, the reception they received from hospital staff, and the perspective they now have on quality improvement.

Always Events Getting Started Kit

An Always Events® is a clear, action-oriented, and pervasive practice or set of behaviors that provides the following: