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Survey of Organizational Attributes for Primary Care (SOAPC)
The SOAPC was designed to measure the perspectives of clinicians, nurses, and staff on the internal resources of small family medicine practices. Specifically, the tool measures communication, decision making, stress/chaos, and history of change in a 21-item self-report instrument. The results are meant to provide a practical resource for benchmarking practices and guiding interventions. A validation study of 640 staff from 51 family practices demonstrated a four factor structure and good...
The University of Auckland Behavioural Rating Scale (UA-BRS)
This tool was designed to assess teamwork behaviors exhibited by critical care teams during simulated emergencies. Specifically, leadership and team coordination, mutual performance monitoring, and verbalising situational information are rated in 23 items. The tool can be completed by team members (group self-assessment) and/or by observers. The 2011 validation study was conducted on 160 individuals in 40 critical care teams engaged in 4 scenarios each. Results helped establish the factor...
Observational Teamwork Assessment for Surgery (OTAS)
This observational tool was designed to assess the non-technical skills of surgical teams in real time in the operating theatre. It was based on the patient safety literature which found that lack of interpersonal skills (e.g., communication, teamwork, leadership) and cognitive skills (e.g., decision making, situational awareness, mental readiness) contributed to adverse patient complications and errors. Trained raters use the one-page form to observe and score three subteams separately (...
Metric for the Observation of Decision-Making (MODe)
This tool was designed to assess collaborative processes taking place within multidisciplinary team (MDT) case conferences, as members discuss the diagnosis and treatment of cancer patients. Team members include surgeons, oncologists, radiologists, pathologists, and clinical nurse specialists. Specifically, the MODe measures how thoroughly patient information is presented; how effectively the chair runs the meeting; and the extent to which the various specialists contribute productively to...
Surveys on Patient Safety Culture
The Agency for Healthcare Research and Quality (AHRQ) has developed a suite of provider surveys addressing questions related to quality care and patient safety. Five different version of the survey exist, and they are customized for five different clinical settings: ambulatory surgery center, community pharmacy, hospital, medical office, and nursing home. The AHRQ provides planning resources and maintains a national database with comparative data for participating organizations. The purpose...
Patient's Insights and Views Observing Teams Questionnaire (PIVOT)
The PIVOT is a 16-item, self-report survey that asks patients to evaluate team behaviors (e.g., interactions, communications, coordination), as experienced in a recent visit to an emergency department. Items were developed through a line of research that included exploratory interviews with patients and caregivers to identify areas for item development, a web-based survey of health care providers and patient advocates to structure the survey, and cognitive interviewing with patients and...
Collaboration and Satisfaction About Care Decisions (CSACD)
The CSACD was originally designed to measure nurse-physician collaboration in intensive care units (ICUs) as they make specific decisions regarding patient transfers. The tool contains a six-item measure of collaboration as well as a global collaboration item, a decision process satisfaction item, and a final decision satisfaction item. The results, which are at the level of a specific patient decision, are meant to support linking nurse-physician collaboration to ICU patient outcomes. The 1994...
Healthcare Effectiveness Data and Information Set (HEDIS)
HEDIS is a tool used by more than 90 percent of America's health plans to measure performance on important dimensions of care and service. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of health plans. Health plans also use HEDIS results themselves to see where they need to focus their improvement efforts. Many health plans report HEDIS data to employers or use their results to make...
Index of Interdisciplinary Collaboration (IIC)
The IIC is designed to assess social workers’ perception of the quality of collaborative exchanges in interdisciplinary team settings. The tool breaks down interdisciplinary collaboration into five sub-dimensions: interdependence, newly created professional activities, collective ownership of goals, reflection on process, and flexibility. The 42-item self-report questionnaire is meant to assess whether individuals are experiencing the positive interprofessional interactions measured in the tool...
Healthcare Team Vitality Instrument (HTVI)
The HTVI was designed to provide healthcare staff with a way to measure team "vitality" in hospital settings. Specifically, the self-report tool measures the individual’s perceptions of environmental support structures, engagement and empowerment, patient care transitions, and team communication. It was designed to be administered to a wide variety of licensed and unlicensed staff. The reference listed below describes a study which sought to refine and shorten the original 20-item...