Who is Being Assessed or Evaluated?:
Informal groups, networks, colleagues
Self-report (e.g., survey, questionnaire, self-rating)
Source of Data:
Health care providers, staff
Reported perceptions, experiences of working relationships, teamwork
Organizational environment, culture
Organizational outcomes of care (e.g., provider satisfaction, nurse turnover)
Notes for Content:
Each survey is customized for its particular organization, but the overarching themes are quality of care and patient safety. Some items are repeated across surveys. Some common sub-themes are:
- Work load
- Supervision, management, organization of care
- Frequency of near misses, adverse events, "mistakes"
- Culture of blame vs. learning and problem-solving
- Communication, coordination
- Respect, mutual trust, support
- Freedom to speak up, suggestions valued
- Provider satisfaction
Each survey is customized for the particular organization in question. The Ambulatory Surgery Survey is 4 pages; the Community Pharmacy Survey is 4 pages; the Hospital Survey is 5 pages; the Medical Office Survey is 7 pages; and the Nursing Home Survey is 6 pages.
Various combinations of Likert-type agree / disagree scales along with multiple choice or dichotomous items. The surveys end with a 5-point scale for "final patient safety grade" ( 1 = "poor," 2 = "fair," 3 = "good," 4 = "very good," and 5 = "excellent"). Additionally, there is space for write in comments.
Self-administered by organizations.
See the AHRQ website for scheduled submission dates to AHRQ to be included in their national data base and reporting. Not every survey is analyzed every year. For example, in 2017, only the Hospital Survey (June) and the Medical Office Survey (September) are scheduled for submission and analysis.
As reported on their website: "AHRQ has established comparative databases as central repositories for survey data from organizations that have administered the AHRQ patient safety culture survey instruments. The databases serve as important resources for sites wishing to compare their patient safety culture survey results to those of other sites in support of patient safety culture improvement."
Open access (available on this website)