Who is Being Assessed or Evaluated?:
Observer-based (e.g., rubric, rating tool, 360 degree feedback)
Notes for Data Sources:
A total of 101 patients completed the survey. All patients were recruited from a single institution (urban academic medical center). Enrolled patients constituted a convenience sample from recruitment efforts made during the morning, afternoon, and early evening shifts over two months' time. The refusal rate was relatively low (response rate = 86%). The patients' mean length of stay in the ED was 4 hours, and barring the purpose of their ED visit, their self-reported health status tended to be good to excellent.
Behaviors / skills
Patient / client satisfaction, experience of care
Notes for Content:
All 16 items were proposed to measure a single underlying construct ("teamwork"), and were not formatted into categories. Items generally measured patients' observations of team interactions with each other ("I thought the team enjoyed working together;" " coordination ("I felt the team members kept each other informed"); and interactions with the patient ("I felt as if team members talked in front of me as if I wasn't there").
In this study, three additional items were used to measure patients' overall perceptions of care quality: "Patient Perception Scale" ("PPS").
The PIVOT contains16 items, the PPS contains 3 items; six additional items capture demographic information. No information on time to complete.
Both the PIVOT and PPS items are rated with a 5-point scale measuring the frequency with which behaviors were observed (1 = "not at all," 5 = "all the time"), with an added "no opportunity to observe."
Unclear from the article, but likely administered and completed onsite prior to the patient's department from the ED.
Four of the items are reverse scored. Aggregate item scores are totaled for a total team score.
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Notes on Access:
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