Resource Center

The Net Promoter System, used in many industries to gain customer loyalty and grow business, is also in use at UnitedHealth Group where the Center for Clinician Advancement (CFCA) implements learning, development and collaborative efforts to encourage interprofessional collaborative practice team development that improves quality of care for health care consumers.  UnitedHealth Group uses the Net Promoter System (NPS) enterprise wide to improve the health care consumer experience.

Many clinicians associate “curriculum” with traditional classroom or simulation-based education.  In these settings, goals and objectives guide the instruction, materials, and activities of the session and teachers control much of the learning experience. 

For fifty years the long and winding road of Interprofessional Practice and Education (IPE) has been fraught with grant-funded projects that are not sustained past the end date and, therefore, do not build a vibrant IPE program.  One problem is that planning for sustainability should accompany program implementation, but in reality it is often addressed well after an interprofessional program or initiative is underway or nearing the end of the grant period.

Department of Veterans Affairs Office of Academic Affiliations, Centers of Excellence in Primary Care Education; Coordinating Center

Memphis, VA

Rebekah Kaplowitz, MD, MPH

Women's Health Education: Building a Resident Continuity Clinic (Click Here for Presentation Link)

This webinar includes:

Department of Veterans Affairs Office of Academic Affiliations

Centers of Excellence in Primary Care Education

Providence VA Karen Woolfall-Quinn, MD, FACP

The Providence VA Clinic Experiential Learning with VIP's (Veteran Interprofessional Patient Sessions) (Click Here for Presentation Link)

This webinar includes:

Centers of Excellence in Primary Care Education (CoEPCE)                                

Evaluation Program Manager, Nancy Harada, PhD, PT

Department of Veterans Affairs Office of Academic Affiliations, Centers of Excellence in Primary Care Education; Coordinating Center

C. Scott Smith, MD; Stuart Gilman, MD, MPH

______________________________________________________________________________

Department of Veterans Affairs Office of Academic Affiliations, Centers of Excellence in Primary Care Education; Coordinating Center

Kathryn Rugen, PhD, FNP-BC, FAANP; Nancy Harada, PhD, PT; Samuel King, MS, MDIV

______________________________________________________________________________

CoEPCE NP Residency Outcomes (Click Here)

This webinar includes:

Department of Veterans Affairs Office of Academic Affiliations, Centers of Excellence in Primary Care Education; VA Connecticut Healthcare System, West Haven

Centers of Excellence in Primary Care Education (CoEPCE)

John Thomas, MD; Kristina Niehoff, PharmD, BCPS, Marcia Mecca, MD 

______________________________________________________________________________

Department of Veterans Affairs Office of Academic Affiliations, Centers of Excellence in Primary Care Education; VA Puget Sound Healthcare System Seattle

Centers of Excellence in Primary Care Education (CoEPCE)

Joyce Wipf, MD; Catherine Kaminetzky, MD and Howard Mun, PharmD 

______________________________________________________________________________