Resource Center

Chiu, C.J., Brock, D., Abu-Rish, E., Vorvick, L., Wilson, S., Hammer, D., Schaad, D., Blondon, K., and Zierler, B. (u.d.). Performance Assessment of Communication and Teamwork (PACT) Tool Set. Retrieved from: https://collaborate.uw.edu/resources-and-training/evaluation-tools/

PACT-novice is designed for novice raters who are not familiar with TeamSTEPPS or who do not have previous coder training experience to perform a real-time assessment. PACT-novice contains the 5 TeamSTEPPS constructs and sample behaviors of constructs are provided on the tool. Raters are asked to rate the constructs using a 5-point quality scale and to record notes in the “comment” column. A list of definitions of key terms and concepts describing team communication was developed to accompany the PACT-novice tool in order to help raters understand key concepts of TeamSTEPPS.
PACT-expert is designed for experienced raters who are familiar with TeamSTEPPS to perform a real-time assessment. PACT-expert contains 19 behavioral markers that were drawn from the PACT-video. These 19 behavioral markers were representative of the behavioral markers observed in the videos of effective team communication. Raters are asked to use a 4-point Likert scale of quality (poor-excellent) to assess each behavioral marker, as well as the 5 overall TeamSTEPPS constructs.
PACT-video is designed for institutions that want to have more detailed information on team performance. Extensive training for raters to use PACT-video is recommended. PACT-video contains 5 behavioral markers under each construct (26 behavioral markers in total). PACT-video has frequency and quality scales to collect both quantitative and qualitative information.

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