Delivering Dementia-Friendly Customer Service at MSP
Delivering Dementia-Friendly Customer Service at MSP
Submitted by Minnesota North... on Jul 20, 2025 - 8:56pm CDT
This training was developed in collaboration with MAC Customer Experience and Technical Training teams, the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.
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