Older Adult Issues for 988 and Crisis Call Centers
Older Adult Issues for 988 and Crisis Call Centers
Submitted by RUSH Center for... on Dec 27, 2023 - 4:00pm CST
The introduction of the new 988 Suicide & Crisis Lifeline allows for a number that is easy to remember and easy to dial. As such, it is expected that calls will continue to increase, including calls by older adults and their family caregivers.
Thus, call center staff must be prepared to understand and meet the needs of older adult callers.
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