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Delivering Dementia-Friendly Customer Service at MSP

Delivering Dementia-Friendly Customer Service at MSP

Minnesota Northstar Geriatrics Workforce Enhancement Program (GWEP)'s picture
Submitted by Minnesota North... on Jul 20, 2025 - 8:56pm CDT

This training was developed in collaboration with MAC Customer Experience and Technical Training teams, the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.

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Delivering Dementia-Friendly Customer Service

Delivering Dementia-Friendly Customer Service

Minnesota Northstar Geriatrics Workforce Enhancement Program (GWEP)'s picture
Submitted by Minnesota North... on Jul 20, 2025 - 8:51pm CDT

This training was developed in collaboration with Metropolitan Airports Commission Customer Experience and Technical Training teams (MSP International Airport), the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.

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Further Together: An Interprofessional Learning Initiative

Further Together: An Interprofessional Learning Initiative

Nina Ngo's picture
Submitted by Nina Ngo on May 4, 2025 - 9:00pm CDT

Further Together is an interprofessional learning module designed to strengthen collaboration between health and social care professionals. Its goal is to foster deeper connections that lead to more accurate, timely referrals—ultimately enhancing access to care.

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Introducing the 4Ms: A Case Study for Direct Caregivers

Introducing the 4Ms: A Case Study for Direct Caregivers

HIGN at New York University's picture
Submitted by HIGN at New Yor... on May 1, 2025 - 8:30am CDT

Introducing the 4Ms: A Case Study for Direct Caregivers provides direct caregivers (home health aides, certified nursing assistants) with an introduction to the 4Ms framework. 

Direct caregivers will learn how the 4Ms are used to understand what is most important to older adults and to safely manage medication, assess changes in thinking or mood and support mobility. 

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Integrating the 4Ms into the Care of Older Adults for Social Workers

Integrating the 4Ms into the Care of Older Adults for Social Workers

HIGN at New York University's picture
Submitted by HIGN at New Yor... on May 1, 2025 - 8:24am CDT

The Integrating the 4Ms into the Care of Older Adults for Social Workers course provides social work students and professionals with an introduction to the 4Ms framework and its application in the care of older adults. 

Participants will learn how to integrate the core elements of What Matters, Medication, Mentation, and Mobility into their social work practice as part of an interdisciplinary team.

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Adult Protective Services Workforce Innovations

Adult Protective Services Workforce Innovations

Minnesota Northstar Geriatrics Workforce Enhancement Program (GWEP)'s picture
Submitted by Minnesota North... on Apr 10, 2025 - 4:43pm CDT

Adult Protective Services Workforce Innovations (APSWI) is a training program of the Academy for Professional Excellence, a project of the San Diego State University School of Social Work. APSWI provides innovative workforce development to APS professionals and their partners. Our mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities to ensure that abused and vulnerable older adults and adults with disabilities receive high quality, effective interventions and services.

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Kubler-Ross Stages of Dying and Subsequent Models of Grief

Kubler-Ross Stages of Dying and Subsequent Models of Grief

Death Dying and End of Life Resources's picture
Submitted by Death Dying and... on Mar 11, 2025 - 2:04pm CDT

Medical professionals will work with dying patients in all disciplines, and the process is difficult as care shifts from eliminating or mitigating illness to preparing for death. This is a difficult transition for patients, their loved ones, and healthcare providers to undergo. This activity provides paradigms for the process of moving toward death as well as a discussion of how they should and should not be applied, supporting the interprofessional team to address the unique needs of their patients and guide them and their loved ones through the process.  

 

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Foundations of Practice for Interprofessional Age-Friendly Care

Foundations of Practice for Interprofessional Age-Friendly Care

HIGN at New York University's picture
Submitted by HIGN at New Yor... on Mar 11, 2025 - 8:23am CDT

The Foundations of Practice for Interprofessional Age-Friendly Care is for healthcare professionals who are interested in developing a foundational practice for age-friendly care. It is divided into an introduction, and three short sections: The Aging Population, Models of Care and the Interprofessional Team and Age-Friendly Care. 

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Patient Priorities Care: Implementation Toolkit

Patient Priorities Care: Implementation Toolkit

Death Dying and End of Life Resources's picture
Submitted by Death Dying and... on Mar 7, 2025 - 2:40pm CST

Patient Priorities Care helps patients and clinicians focus all decision-making and healthcare on what matters most: patients’ own health priorities. It was developed by clinicians, patients, caregivers, health system leaders, and payers. Healthcare students and professionals are also able to gain Continued Medical Education and Maintainance of Certification credits by utilizing these toolkits. Disclaimer: Users of this resource require a login.

Interactive toolkits include the Patient Priorities Decision-Making for Patients with Multiple Chronic Conditions series: 

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