Advancing Quality
ADvancing States represents the nation’s 56 state and territorial agencies on aging and disabilities and long-term services and supports directors. Designed to help strengthen participants' knowledge of the aging and disability networks, the ADvancing States iQ Online Learning Center's online courses provide overviews and analyses of systems and services that impact older adults, people with disabilities, and their caregivers. Access to resouces on this website requires creation of an account.
Dementia Basics for Air Travel Industry Workers
This provides information on an in-person workship for training dementia basics to airport staff. A downloadable presetation in pdf format is provided. Workshop objectives: 1) learn how to enhance airport customer experience and reduce travel disruption for all; 2) learn about symptoms of dementia and how they might manifest during travel; and 3) learn positive ways to interact and problem solve with a traveler with dementia.
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https://summit2025.nexusipe.org/
Delivering Dementia-Friendly Customer Service at MSP
This training was developed in collaboration with MAC Customer Experience and Technical Training teams, the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.
Delivering Dementia-Friendly Customer Service
This training was developed in collaboration with Metropolitan Airports Commission Customer Experience and Technical Training teams (MSP International Airport), the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024.
Training Resources- DFAWG and Teepa Snow
This is a collection of teaching video clips developed by members of the Dementia-Friendly Airports Working Group and Teepa Snow’s Positive Approach to Care®, filmed in partnership with Charlotte Douglas International Airport.The scenarios portrayed in the clips are situations that are commonly encountered in an airport when travelers are living with dementia and other forms of brain change.
How Dementia Symptoms Manifest at the Airport
This one-page printable sheet lists common dementia symptoms and how they might manifest in an airport enviornment.
Source: Dementia-Friendly Airports Working Group (DFAWG), 2025
https://www.dementiafriendlyairports.com/
Tools for Travel
This printable resource provides helpful information and weblinks for air travelers living with dementia and their care partners. Topics include: smart watches, tracking devices, Medic Alert bracelets, airport security and navigation tools, travel companion services, self-identification tools, Memory Minders: Travel Kit, Memory Minders: Travel Kit – Air Travel, Oxygen Therapy: Traveling with Oxygen, and traveling with a service animal.
Source: Dementia-Friendly Airports Working Group (DFAWG), 2025
Flight Process Start to Finish
This is an online guide to help air travelers living with dementia and their care partners. It contains helpful travel tips and resources for every part of the air travel experience.
Source: Dementia-Friendly Airports Working Group (DFAWG), 2025
https://www.dementiafriendlyairports.com/
The 4Ms of Age-Friendly Care: Why Function & Mobility Matter for Everyone
This webinar discusses how function and mobility impacts patients with a focus on older adults. This webinar goes over implementation principles, strategies to create urgency in care systems, and real world examples where these techniques have been applied.