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This training was developed in collaboration with MAC Customer Experience and Technical Training teams, the Dementia-Friendly Airports Working Group (DFAWG), and the Roseville Alzheimer’s & Dementia Community Action Team. Content has been adapted from DFAWG's training, "Dementia Basics for Air Travel Industry Workers," delivered to MSP and MAC employees on Wednesday, February 7, 2024. During this training, you will: 1) learn how to enhance MSP's customer experience and reduce travel disruption for all; 2) learn about symptoms of dementia and how they might manifest during travel; and 3) learn positive ways to interact and problem solve with a traveler with dementia.

Source: Dementia-Friendly Airports Working Group (DFAWG), 2025
https://www.dementiafriendlyairports.com/