Resource Center

This webinar (59:56 minutes) given by Rachel Roach discusses how to manage conflicts that arises between patients, families, and providers. By the end of this webinar, learners should be able to: (1) recognize anger is a common response in life-threatening situations; (2) describe communication techniques for defusing anger; and (3) apply recommended skills to deal with conflict and guide patients' families and other clinicians through difficult decisions. Registration is required by the creators to access the material but there is no charge.