Developing a Patient-Centered ISHAPED Handoff With Patient/Family and Parent Advisory Councils

Submitted by National Center... on Sep 13, 2021 - 12:19pm CDT

Resource Type:

Journal Article

Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education modules on implementing patient-centered handoffs.

Author(s):

Friesen M

Herbst A

Turner JW

Speroni KG

Robinson J

Link to Resource:

https://oce.ovid.com/article/00001786-201307000-00003/HTML

Subject:

Patients & Families

Policy

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