Showing 3 for Patient / client satisfaction, experience of care
Tools from the Medical Outcomes Trust (MOT)
Measuring the impact of IPECP on patient health and well-being is a primary goal of many IPECP efforts. The Medical Outcomes Trust (MOT) is a non-profit organization that has collected a number of highly respected instruments that may be of use for IPECP evaluation studies. All of the instruments in the MOT library have significant evidence of validity and have been widely adapted for many years. They are generally licensed for a fee, which may include data collection, analysis, and...
Hospital Consumer Assessment of Providers and Systems (HCAPS)
The Health Care Quality Information from the Consumer Perspective (HCAHPS, pronounced "H-caps"), also known as the CAHPS Hospital Survey, is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. CAHPS surveys focus on aspects of care that meet two criteria: (1) The people who received care are the best and/or only source of the information ; and (2) Consumers and patients identified the information as important to them. CAHPS...
Patient's Insights and Views Observing Teams Questionnaire (PIVOT)
The PIVOT is a 16-item, self-report survey that asks patients to evaluate team behaviors (e.g., interactions, communications, coordination), as experienced in a recent visit to an emergency department. Items were developed through a line of research that included exploratory interviews with patients and caregivers to identify areas for item development, a web-based survey of health care providers and patient advocates to structure the survey, and cognitive interviewing with patients and...