"Building a Culture of Excellence" Series: Highland Family Medicine

Sarah Peyre's picture
Submitted by Sarah Peyre on Aug 25, 2015 - 9:09am CDT

In this podcast series Sarah Peyre, assistant dean for interprofessional education at the University of Rochester Medical Center, explores how two teams at the University of Rochester implemented interprofessional processes and education to provide – and enhance – patient care. Following a roundtable format, each podcast provides an overview of the strategies and best practices that have allowed the multidisciplinary teams to effectively collaborate and improve patient care.


Chapter 1: Highland Family Medicine

The team from Suite 500 of Highland Family Medicine has a long history of delivering personal, inclusive and accessible care to a largely underserved population in the Rochester community. In 2013, Highland Clinic received a Learning from Exemplary Ambulatory Practices (LEAP) designation by the Robert Wood Johnson Foundation as one of thirty-one exemplary primary care practices in the United States.

Highland’s culture of excellence is driven by a dynamic team that includes students, family medicine physicians, nurses, nurse practitioners, social workers, pharmacists, medical assistants and behavioral health specialists working collaboratively to improve outcomes for their patients.

Listen as members of the team discuss how recognizing differences, participating in role-sharing activities and regularly providing and acknowledging feedback has allowed them to achieve their mission of providing patient and family-centered care.

If you are interested in learning more about Highland Family Medicine, please contact Michael Mendoza, MD.


Sarah Peyre