Resource Center

This is a collection of teaching video clips developed by members of the Dementia-Friendly Airports Working Group and Teepa Snow’s Positive Approach to Care®, filmed in partnership with Charlotte Douglas International Airport.The scenarios portrayed in the clips are situations that are commonly encountered in an airport when travelers are living with dementia and other forms of brain change. We hope you will use the video clips to inform your airport staff, including airline employees, volunteers, retail, contractors, security, etc., of effective responses to help improve experiences for both customers and staff.

Source: Dementia-Friendly Airports Working Group (DFAWG), 2025
https://www.dementiafriendlyairports.com/