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People living with dementia interact with the world differently and can experience memory loss, mood swings, and confusion. In emergency situations, how first responders and care partners interact with them can help de-escalate an already stressful situation. These training videos were created for first responders, care partners, and other professionals to show how to use de-escalation and communication strategies with persons living with dementia. They also share tips and resources to reduce recurring incidents. Viewers can start with the introduction video and then choose a scenario. For each scenario, watch the Setting the Scene video followed by the perspective that is relevant to you, such as the Care Partner’s View. Watching all videos in a scenario is also an option. This video introduces the REACH approach.

REACH offers geriatrics educational resources that have been developed by faculty and staff at the Florida State University College of Medicine’s Department of Geriatrics, colleagues at other FSU colleges, community partners and healthcare professionals who are dedicated to improving the care of the older adult population, and older adults.

Source: Resources & Education for Aging, Community, and Health (FSU REACH), 2025
https://reach.med.fsu.edu/