Who is Being Assessed or Evaluated?:
Self-report (e.g., survey, questionnaire, self-rating)
Source of Data:
Health care trainees
Health care providers, staff
Reported perceptions, experiences of working relationships, teamwork
Organizational environment, culture
Organizational outcomes of care (e.g., provider satisfaction, nurse turnover)
Notes for Content:
Item scales were developed to measure all four major components of the theoretical model.
The organizational component of the model had two areas:
- Leadership (ability of nurse and physician leaders to set high standards, communicate goals, respond to changing needs and to unit members’ needs and perspectives)
- Culture (team satisfaction orientation vs. people security orientation vs. task security orientation)
The managerial component contained three areas:
- Communication (openness, accuracy of information, timeliness, understanding, effectiveness of between-shift communication, and satisfaction)
- Coordination (written plans and schedules, treatment protocols, policies and procedures, efforts and interactions, between unit coordination and relationships)
- Problem Solving - four different modes (open/collaborative, arbitration, avoidance, and forcing).
The outcome of positive organizational and managerial processes was measured by a single scale for Team Cohesion.
Perceived Unit Effectiveness includes perceptions of absolute technical quality, and team ability to meet family needs.
The original instrument which constituted the basis for the validity research contains 86 items, and took about 45 minutes to complete. A shortened version for nurses was developed and takes about 20 minutes to complete.
A variety of different Likert-type, 5-point scales were developed with different continuums, depending on the item: "agreement", "comparison," "likelihood," and "satisfaction."
Self-administered questionnaires on service.
None described, but simple averaging by item and by section (construct) implied.
Open access (available on this website)
Notes on Access:
A shortened version of the Nurse Questionnaire is attached. For all of the instruments, contact the author.